I finally did it. I got a Kindle! I’ve been wanting one for months. I’ve been going back and forth between a Kindle and a Nook, occasionally looking at tablets, even the BlackBerry PlayBook. I had decided on the Kindle Fire a couple of months ago, but then my phone died. I had to have the new phone so the Kindle purchase was delayed. During that time, I would receive emails from Barnes & Noble about the Nook Color and the Nook Tablet. I have to tell you, I really like the look of the Barnes & Noble website. It’s much more sleek and sophisticated than the Amazon website. I decided, however, that the website design should not influence my decision. When I looked at the services and reviews, I knew it had to be a Kindle.
After reading the first paragraph, you’re probably wondering if I incorrectly titled this post. No, you read it right. The post is about the differences between Staples and Best Buy. They are pretty much the only electronics stores in Dover. We also have a CompUSA, but I tend to forget about it. I’ve been in there once and wasn’t really impressed.
I needed/wanted two things today – plastic shipping bags and the Kindle. Both Staples and Best Buy are north of our house, first Staples and the Best Buy. I didn’t think Best Buy would have the bags, so I stopped at Staples to get them. The first thing I saw when I entered the store were signs about promotions for the Kindle and Nook. “Yes! I may just get both items here and not even have to make the second stop.” I went in the store, saw some tablets, but not Kindle or Nook. I went to get the bags first and then would come back to find the Kindle or Nook. I went to the wrong side of the store since I hadn’t been in there in a while and went to section of the store the bags would have been in Office Depot, now closed. Anyway. That meant I had to then walk to the opposite side of the store. I looked for the bags for shipping and had no luck. “Oh, well. I can order them from Amazon.” I went back to the tablets and still didn’t see the Kindle or the Nook. I looked up and not too far away I saw signs for them. I went and looked at them. Then I looked around for a sales person/associate/assistant/whatever to answer my questions about the promotions and then get one out of the case for me. “Hmmmmm . . . where are they? The store doesn’t appear to be that busy.” At this point Best Buy was looking better. I went out, between a register and the customer service desk, with a person at the desk. I left Staples and headed to Best Buy. During any of this recounting of my experience in Staples, did you read the part where someone asked if they could help me find something? No, I don’t think you did. Not a single employee of the store spoke to me from the time entered the store till I left.
When I got to Best Buy, I knew where I was going and headed in that direction. When I went through the inner doors, there was someone at a desk who greeted me. I found the eReaders and Tablets, looked again at the BlackBerry Playbook and the Nook Color, and walked back to Kindle Fire. When I got there, an employee approached me and asked if he could help me. My decision was made. I told him what I wanted. He told me about the service plans, screen protectors, and other service available. He was pleasant and knowledgeable. He took the Kindle Fire and the package of screen protectors I chose and escorted me to the check out register at the front of the store. The employee even shook my hand and thanked me.
The experience at Staples is sadly common and typical of service in Dover. The experience at Best Buy was exceptional. From this point on, Best Buy will get all of my electronics related business.